THESE ARE THE QUESTIONS WE ARE MOST FREQUENTLY ASKED:
What is your return policy? Since we carry products from three different manufacturers that have their own return policy we will list them accordingly. Please see the Shipping Information page for more detailed manufacturer's return policies.
How secure is this site? You can shop at www.harrisonspianoservice online with confidence. We have partnered with Authorize.Net, a leading gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information throught the credit card processing networks. The company adheres to strict industry standards for payment processing including:
- 128-bit encryption Key over Secure Socket Layer (SSL) to provide the highest level of security.
- Industry leading encryption hardware and software methods and security protocols to protect customer information
- Compliance with the Payment Card Industry (PCI) Security Standard
What shipping methods do you use ? All products are shipped directly from the manufacturer to the customer by way of UPS ground shipping or FedEx ground.
What payment methods do you accept? We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS and PAYPAL through our secure Authorize.Net Gateway.
Can we cancel an order? Since we attempt to ship orders as soon as possible,cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation.
